Covid-19-Info

Dear guest!

We all look forward to welcome you again in Serfaus-Fiss-Ladis next Winter!

However, in challenging times like this we have to acknowledge that not everything is going as planned. Our life in Austria and your home country is only slowly returning to normal.

We will be here for you from 17.12.2020 until 11.04.2021

We have adapt our cancellation policy for all Winter bookings:

You can cancel within one day before arrival without any costs!

We continue to count on your loyalty in these challenging times and look forward to welcome you soon in Serfaus-Fiss-Ladis.

Yours Family Neururer

 

You are asking yourself what holidays “after corona” will be like? Here are the most frequently asked questions and the answers to them:

Will all swimming pools and saunas be open?

Yes, we are allowed to open all swimming pools and saunas. A minimum distance of 1 metre has to be maintained everywhere. We will adapt the loungers accordingly and label the maximum number of people allowed.
In addition, we will be extending the opening times of our swimming pools!
The Family.Water.World will be open daily from 7:00 a.m. – 7:00 p.m. and on Mondays and Fridays to 10:00 p.m.
The S'PAnorama will be open daily from 7:00 a.m. – 7:00 p.m. and on Sundays and Wednesdays to 10:00 p.m.
The Family.Sauna will be open daily from 11:00 a.m. – 7:00 p.m.

Will the breakfast, lunch, afternoon and
children’s buffets be available?

Yes, there will be the usual buffets. Please note the minimum distance of 1 metre in the buffet area.
We also kindly ask you not to take your children to the buffets.
We appeal to our guests’ reason and sense of responsibility so that distance can be maintained.
Mask will be required!

What about childcare?

We will offer childcare as usual. But your children will be looked after in smaller groups.
Therefore you will have to register your children up to 30 minutes before the start of the programme so that we have enough carers on site. Every child that wants to be looked after, will be looked after – we promise this :-) ...
In addition, if possible, all programmes will take place outdoors!

Are face masks mandatory in the hotel?

Yes, in all public areas where we cannot keep distance a mask will be obligatory!

How about the lifts? Are there special regulations?

All lifts in Serfaus-Fiss-Ladis will be open! Please notice that in the gondolas and waiting areas face masks will be required.

What are the cancellation conditions?

Until 11 April 20210 all bookings can be cancelled free of charge within one day before your arrival day!

Dear guests,

We will be open again for you from 7th Jauary 2021 until 11th April 2021.
 

By the way:
We have adjusted our cancellation conditions for the Winterseason!

You can cancel your holidays within one day before arrival day without any cancellation costs!


More information on the hygiene measures in our hotel and the skiarea can be found here.

Take good care of yourself and your loved ones and most importantly stay healthy!
 

See you soon!

Barbara and Michaela Neururer