We all look forward to welcome you again in Serfaus-Fiss-Ladis next summer!
However, in challenging times like this we have to acknowledge that not everything is going as planned. Our life in Austria and your home country is only slowly returning to normal.
We will be here for you from 02.06.2021 until 01.11.2021
We have adapt our cancellation policy for all summer bookings:
You can cancel within one day before arrival without any costs!
We continue to count on your loyalty in these challenging times and look forward to welcome you soon in Serfaus-Fiss-Ladis.
Yours Family Neururer
You are asking yourself what holidays “after corona” will be like? Here are the most frequently asked questions and the answers to them:
Will all swimming pools and saunas be open?
Yes, we are allowed to open all swimming pools and saunas. A minimum distance of 1 metre has to be maintained everywhere. We will adapt the loungers accordingly and label the maximum number of people allowed.
In addition, we will be extending the opening times of our swimming pools!
The Family.Water.World will be open daily from 7:00 a.m. – 7:00 p.m. and on Mondays and Fridays to 10:00 p.m.
The S'PAnorama will be open daily from 7:00 a.m. – 7:00 p.m. and on Sundays and Wednesdays to 10:00 p.m.
The Family.Sauna will be open daily from 11:00 a.m. – 7:00 p.m.
Will the breakfast, lunch, afternoon and
children’s buffets be available?
Yes, there will be the usual buffets. Please note the minimum distance of 1 metre in the buffet area.
We also kindly ask you not to take your children to the buffets.
We appeal to our guests’ reason and sense of responsibility so that distance can be maintained.
What about childcare?
We will offer childcare as usual. But your children will be looked after in smaller groups.
Therefore you will have to register your children up to 30 minutes before the start of the programme so that we have enough carers on site. Every child that wants to be looked after, will be looked after – we promise this :-) ...
In addition, if possible, all programmes will take place outdoors!
Are face masks mandatory in the hotel?
No, since 1st July 2021 Facecoverings are not mandatory any more.
How about the lifts? Are there special regulations?
All lifts in Serfaus-Fiss-Ladis will be open!
Please note, that cable cars are public transport and you have to wear Facecoverings in all cable cars and in the bus.
What are the cancellation conditions?
Until 01.11.2021 all bookings can be cancelled free of charge up to your arrival day!
Cancellation Conditions for winter 2021/2022
Our normal cancellation conditions according to the Austrian Hotel Regulations are valid,
however, free cancellation by the vacationers and the hotelier is possible at any time for the period from
18.12.2021 until 27.04.2022 if one of the following points applies:
• The arrival or departure to Austria cannot be guaranteed due to a border closure
• Austria, Tyrol or the Serfaus-Fiss-Ladis region is classified as a risk area in the highest category of your government
• You have to go into statutory home quarantine for at least 3 days after departure
• There is a person suffering from Corona in your immediate surrounding
You have the option to rebook your vacation (no price guarantee) or you will be reimbursed the deposit you have paid minus a processing fee of € 25,00.
We STRONGLY recommend to make a travel cancellation or travel interruption insurance.
Please note our regular cancellation policy:
- Within 21 days before arrival or non-arrival, premature departure 100% of total costs
- Within 31 days before arrival will be charged a cancellation fee of 3 nights
- Cancellations more than 31 days before arrival will not be charged. However, we will charge a handling fee of € 25,00 per room.